The help desk
Good questions.
Clearer next steps.
Practical answers about preparation, creative workflows and starting a conversation with Rich Network.
FIND YOUR ANSWER
What would you
like to know?
ProjectsWhat can I discuss with Rich Network?+
Start with social publishing, music distribution support, AI-assisted production or a rights-response workflow. Share the channels, formats and part of the operation where you need support.
ProjectsWhat belongs in a first brief?+
Include the intended audience, content format, channel or artist links, publishing rhythm and who reviews the result. The project planner helps organize those notes.
ProjectsWill the planner publish or schedule content?+
No. It prepares a brief on this page. You can copy it, download it or review it in chat. Publishing arrangements and responsibilities need to be discussed with the team.
ProductionHow do AI and human review fit together?+
Our described workflow uses AI for drafting and production support, while human editors review quality, brand tone and the final creative result.
MusicWhat should I prepare for music support?+
Gather artist or catalog links, release context, available artwork and metadata, and your intended timing. Explain which coordination or distribution tasks need attention.
CommunicationCan I contact you without email?+
Yes. Use the website chat to start and continue a conversation. The email address remains available if you prefer it. A form opens a draft; you choose when to send.
CommunicationWhat if I already have a chat draft?+
The chat preserves your existing unsent draft. Copy the text from your form and add it when you are ready. Your form entries remain on this page.
PeopleHow should I introduce myself for a role?+
Share your preferred role area, relevant portfolio, timezone and availability. Ask the team about current opportunities and the next step.
FeedbackDoes choosing a rating publish a review?+
No. Rating selection is optional context for your feedback draft. Nothing is sent or published by selecting stars; review the message and press Send in chat.
CommunicationWhat should I avoid including?+
Keep passwords, account recovery codes and sensitive personal details out of an initial enquiry. Begin with a concise explanation and public links.
No matching answer. Try another word or start a conversation.
LET’S MAKE THE NEXT MOVE